FAQ
|
Question |
Answer |
| How to I start playing? | You can register as a member by click the button “join now” at right top side |
| How to I make deposit? | You have to contact our customer service by live chat & phone number or submit the deposit request at our website to make the deposit. |
| How to I make withdrawal? | You have to contact our customer services by live chat & phone number or submit the withdraw request at our website to make withdrawal. |
| How can I be certain games are fair? | We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations. |
| Is my personal information secure? | We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. SKW999 will not disclose your personal information to any third party. |
| Forget username or password? | Customer can retrieve username by contact our customer service, we will get some information from you to identity that you are the owner of user account. |
| What are the supported currencies? | MYR – Ringgit Malaysia |
| Can I cancel my bets? | No. Once we have accepted your bet, it cannot be cancelled and will be settled according to the Rules & Regulations governing our website. It is important that you are familiar with these rules. |
| How long does it take for withdrawal? | During bank working hours, it takes within 15 minute to process withdrawals. |
| I have problems loading some of the content of the website. How can I solve this issue? | There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advise you update your Flash Player and your browser. |